We always strive to provide the best possible tradeline buying experience at Splendid Credit, but we understand that sometimes a tradeline will result in a non-posting. We have now made it incredibly convenient to manage your tradeline orders and report non-postings in our Client Portal. There are many actions you can view and complete inside of the portal, but in this blog post we want to specifically cover Reporting a Non-Posting. For a more complete overview of what you'll find inside of the portal, check out this guide.
Every tradeline you order has a status inside of the client portal, and actions associated with that order. When the order status becomes Tradeline Posted, you may also see an Action next to this status that says Report non-posting tradeline. If applicable, you may report a non-posting on this tradeline.
If there is an action that needs to be taken on any of your tradeline orders, you will receive an email that includes a link to login to the portal. Inside is where you will see all of the actions you are able to take - including reporting a non-posting. You can login the the Client Portal at any time using an email and password to check if you are able to report your orders.
After you login to the client portal, you will see the dashboard. Here, you will notice Actions that require your attention. If you see "Report Non-Posting Tradeline" under the Actions column, this means you may report this tradeline. Click the button to begin the process
There are a few different reasons why you might report a non-posting:
Tradeline reported to fewer than 2 credit bureaus
Tradeline posted with undesired data
Tradeline did not report for agreed duration (30/60/90 days)
Select the Report Issue that is applicable to your situation, and continue with the relevant details, such as selecting which credit bureaus the line is showing as posted, undesired data like a limit lower than advertised, or date duration details.
After you select your report issue, you will be directed to provide further information including linking your credit report.
In order for us to verify and resolve your issue, please provide access to a recent 3-bureau credit report associated with this client. Your non-posting request may be void without refund by submitting this form with incomplete or inaccurate information. If applicable, you will also be prompted to confirm the Special Address Details. In order for certain tradelines to post, they require you to update a special address in your credit monitoring service 5-7 days AFTER the statement date of the card. If you do not do this, the line will not post.
Once you enter your phone number and select Submit, you have now reported your non-posting. We will reach out to you via phone or text if we have questions, so that we can resolve the non-posting issue as quickly as possible. If you have any questions at any point, please reach out to us through our Website Live Chat - We're here to help!